We (Analox Instruments, The Company, The Business), believe strongly in protecting our customers’ privacy. When we collect personal information from you as part of our business services we will ensure that it is only used in the manners stated below.
Our policies and processes comply with the GDPR (General Data Protection Regulation 2018) to protect the interests of our customers globally, including those in the European Union.
Types of Information
We only collect information essential to the function of our business which:
A) Enables us to fulfil our legal obligations to our customers
This is information that you actively submit to us that relates to the performance of a contract. Data supplied by our customers is collected when:
- You sign up to our mailing list
- When you place an order with us
- If you make an enquiry about our products and services either through our website contact form or by telephone or email
B) Allows us to improve our business services
Personally Identifiable Information
We will not disclose your personal information to anyone else unless the law requires us to (for example as part of a fraud investigation) except in the following circumstances:
- If you place an order we will need to share your delivery details with our trusted couriers
- If you sign up to our newsletter
Storing and Safeguarding Information
We take steps as an organisation to safeguard your details. Personal information is always stored in secure systems that are password protected. We take digital security very seriously and use methods like SSL certification to ensure that any information you submit online is encrypted and therefore kept private.
If you place an order we will send you an email confirming your order and a date for delivery. We may also contact you if there is an issue with the order or delivery arrangements.
Our Company Mailing List
If you sign up to The Company’s mailing list you will be asked to confirm your consent to receiving email communications from us.
You have the option to unsubscribe from receiving these communications each time you are contacted via email (by clicking the unsubscribe button), or alternatively you can contact us at any time by emailing your request to firstname.lastname@example.org and we will remove you from our list.
We do not collect IP addresses when you visit our website and do not use any personally identifiable information to track which pages you have visited on our website.
Using our Website
We hold data in relation to purchases you have made for as long as we are required to do so by law. You can view, amend, restrict or delete the personal information that we hold about you at any time, just email us at email@example.com with your request.
This policy will be reviewed in May 2019.