Privacy Notice
We (Analox Instruments, The Company, The Business), believe strongly in protecting our customers’ privacy. When we collect personal information from you as part of our business services we will ensure that it is only used in the manners stated below.
Our policies and processes comply with the GDPR (General Data Protection Regulation 2018) to protect the interests of our customers globally, including those in the European Union.
Types of Information
We only collect information essential to the function of our business which:
A) Enables us to fulfil our legal obligations to our customers
This is information that you actively submit to us that relates to the performance of a contract. Data supplied by our customers is collected when:
- You sign up to our mailing list
- When you place an order with us
- If you make an enquiry about our products and services either through our website contact form or by telephone or email
B) Allows us to improve our business services
This includes the use of cookies.
Personally Identifiable Information
We will not disclose your personal information to anyone else unless the law requires us to (for example as part of a fraud investigation) except in the following circumstances:
- If you place an order we will need to share your delivery details with our trusted couriers
- If you sign up to our newsletter
Storing and Safeguarding Information
We take steps as an organisation to safeguard your details. Personal information is always stored in secure systems that are password protected. We take digital security very seriously and use methods like SSL certification to ensure that any information you submit online is encrypted and therefore kept private.
Contacting You
If you place an order we will send you an email confirming your order and a date for delivery. We may also contact you if there is an issue with the order or delivery arrangements.
Our Company Mailing List
If you sign up to The Company’s mailing list you will be asked to confirm your consent to receiving email communications from us.
The details you supply will be held in MailChimp, a popular and secure provider. You can view their privacy policy here.
You have the option to unsubscribe from receiving these communications each time you are contacted via email (by clicking the unsubscribe button), or alternatively you can contact us at any time by emailing your request to info@analox.com and we will remove you from our list.
Information that allows us to improve our services to you
IP Addresses
We do not collect IP addresses when you visit our website and do not use any personally identifiable information to track which pages you have visited on our website.
Cookies
Like most websites, ours uses cookies to enable certain functions of our website to work effectively (like contact forms). A cookie is a small text file which is transferred to your hard drive through your web browser when you visit our site. Cookies may also be used to compile statistical information about areas of our website. This traffic information can be used to enhance the content of our website and make your use of it easier. You can opt out of cookie usage by configuration in your browser settings and read more about cookie usage in our cookie policy.
Using our Website
Like most businesses, we collect and analyse information about visitors to our website to help us to make improvements, such as when people visit our site and the pages they frequent. This information is collated by Google Analytics. You can view their privacy policy here. The information collected through Google Analytics does not include any personally identifying information and is only used in aggregate.
Your Rights
We hold data in relation to purchases you have made for as long as we are required to do so by law. You can view, amend, restrict or delete the personal information that we hold about you at any time, just email us at info@analox.com with your request.
Policy Review
This policy will be reviewed in May 2019.
